Keep information current.
Update agreed page copy, images, service details and product information. Make the next action clearer and check that the changes fit the existing layout.
WEBSITE & SHOPIFY SUPPORT
Keep your website
moving forward.
Content changes, theme improvements and practical help with the website you already have. Tell us what needs attention and we’ll agree the right next step.
Start with a conversation. Scope, costs and timing agreed before work starts.
KEEP WHAT WORKS. IMPROVE WHAT NEEDS ATTENTION.
Your website doesn’t always
need a fresh start.
Sometimes the useful next step is a content update, a clearer product page or a feature that works properly. We review your current setup before recommending targeted work or a larger change.
Improve the experience.
Refine Shopify templates, reusable sections, navigation and mobile layouts. Assess your current theme before suggesting a replacement.
Find the cause first.
Investigate broken links, form problems, unexpected layout changes and store-feature issues. Describe the affected page and steps so we can assess the work.
Plan routine care.
Agree the checks, update responsibilities and backup arrangements appropriate to your platform. Hosting, theme and app responsibilities are confirmed in the scope.
Add what your business needs.
Scope new sections, enquiry journeys and supported integrations around your requirements. App subscriptions and third-party development costs are identified separately.
Check the change.
Review the agreed pages and interactions on desktop and mobile. Where measurement is available, agree what to check after release and what needs a longer review.
WEBSITE & SHOPIFY SUPPORT
The right work.
On the existing site.
For Shopify, we can discuss theme improvements, collection and product templates, app behaviour and the buying journey. For other websites, support depends on the platform, hosting, access and the issue involved.
We assess suitability before agreeing work. Platform restrictions and third-party services may affect what can be changed.
Explore Shopify design & development ↗CHOOSE THE RIGHT LEVEL OF HELP
A focused fix.
Or an ongoing plan.
One-off changes
A defined content update, layout improvement or investigation. We confirm the task, price and expected delivery before starting.
Ongoing support
An agreed programme of routine changes and website care. The included work, capacity and response arrangements are set out in your proposal.
Development projects
Larger features, integrations or a series of storefront improvements. Agree milestones, dependencies and review stages before the build.
CLEAR EXPECTATIONS
Know what’s included.
Know what happens next.
Your proposal confirms the tasks, costs, access required, target response arrangements and expected delivery. A reply acknowledging an issue is different from resolving it.
Urgency, third-party access, app behaviour and the complexity of the fault can affect timing. Tell us if customers are affected so we can discuss an appropriate next step.
Before work starts, we agree:
- The platform, affected pages and intended change
- Included tasks and work quoted separately
- Access, approvals and backup responsibilities
- Response arrangements and delivery expectations
- How changes are reviewed, released and checked
- Any recurring fees or third-party costs
Support is scheduled within the agreed arrangement. This page does not offer a 24/7 emergency service.
A PRACTICAL WAY FORWARD
Describe. Agree. Improve. Check.
- Share the requirementSend the website and a clear description. Screenshots or reproduction steps can be arranged after the initial enquiry.
- Agree the scopeWe assess suitability and confirm costs, responsibilities and expected timing.
- Review the workWhere practical, review changes on a duplicate theme or staging environment before release.
- Check and hand overConfirm the agreed functionality and explain any ongoing responsibilities or follow-up checks.
BEFORE YOU ENQUIRE
Your support questions.
Can you help with a website you didn’t build?
We can assess the site and requirements. Acceptance depends on the platform, available access and the work involved. We confirm suitability before you commit.
Do I need to rebuild my website?
Not necessarily. Targeted content, layout or feature improvements may be enough. A rebuild is discussed where the current setup cannot support the agreed requirements.
How quickly will an issue be fixed?
Timing depends on the fault, access, third-party services and agreed support arrangement. Your proposal confirms response expectations and delivery targets; there is no universal same-day resolution promise.
Are hosting and paid apps included?
Only where they are explicitly included in your agreement. Hosting, themes, apps, licences and other third-party charges are identified before work starts.
Can support include ongoing SEO?
Website maintenance and ongoing SEO are different scopes. We can discuss a connected plan through our SEO services, with deliverables and costs confirmed separately.
START WITH YOUR WEBSITE
Tell us what needs attention.
Share your website, platform and the change or issue you want help with. If it affects customers, explain what they are trying to do and what happens instead.
We review your enquiry and reply by email to discuss suitability, scope and next steps. No payment is taken here and work starts after your proposal is agreed.
info@shopseo.co.uk ↗